Refund policy

Return and Refund Policy

⚠️ Returns Due to Customer Convenience

We do not accept returns or exchanges due to customer reasons such as a change of mind, wrong size, or mistaken order.
Please carefully review the product descriptions, sizes, and specifications before making your purchase.

📦 Product Defects or Incorrect Deliveries

If the item you receive is significantly damaged, defective, or different from your order, please contact us within 7 days of receiving the item.
After reviewing the situation, we will either exchange the item or issue a refund.

To qualify for an exchange or refund, the following conditions must be met:

• The item must be unused.

• All original tags and labels must remain attached.

• The item must be returned in its original packaging.

• Proof of purchase (receipt or order information) must be provided.

If you wish to request an exchange or refund, please contact us at dorothyshop2117@gmail.com.
We will provide you with the return address and further instructions.
Please note that we cannot accept any returns sent without prior notice.

❌ Items Not Eligible for Return or Refund

We cannot accept returns or exchanges for the following items under any circumstances:

• Sale items

• Outlet items

💳 About Refunds

Once we have received and inspected your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be issued to your original payment method within 10 business days.
Depending on your financial institution, it may take additional time for the refund to appear in your account.

If you have not received your refund after 16 business days,
please contact us at dorothyshop2117@gmail.com.