Legal notice

Seller: DOROTHY

Responsible Representative: Yoko Ono

Address: 2-22-23 Showa Chuo, Kushiro City, Hokkaido, 084-0910, Japan

Phone Number: +81-90-4004-7697

Email Address: dorothyshop2117@gmail.com

Selling Price: All prices include tax. Please refer to each product page for details.

Additional Costs:
Shipping fees apply for regular domestic deliveries. Shipping costs will be displayed at checkout.
For international shipping, customs duties, import taxes, and other fees may apply. These costs are the responsibility of the customer.

Payment Methods and Timing:
The following payment methods are available:

  • Shopify Payments (Shopify’s payment system)

  • Credit cards (VISA, MasterCard, American Express, JCB, etc.)

  • Shop Pay

  • PayPal

  • Google Pay

  • Apple Pay

Please make your payment promptly after placing your order.
Specific payment deadlines are indicated individually on the product pages.

Regarding Paidy Payments:
Invoices for Paidy payments are issued on the 1st of the following month after closing at the end of each month, and notifications are sent via email and SMS.
Accepted payment methods include convenience store payment (via store terminals), bank transfer, and direct debit from your bank account.

Payment Method Payment Due Date Payment Fee
Convenience Store By 27th Up to ¥390 (incl. tax)
Bank Transfer By 27th Varies by financial institution
Direct Debit 27th (or next business day if a holiday) No fee

Please note that payment fees apply only once per month, regardless of the number of transactions.

Product Delivery Time:
Orders placed by the 5th of each month will be shipped around the 20th of the same or the following month.
After shipping, domestic delivery typically takes about one week, depending on the courier.
International delivery may take approximately 2 weeks to 1 month after shipment.

Delivery Method:
For domestic deliveries within Japan, we use Yamato Transport, Japan Post, Sagawa Express, and other carriers.
For international deliveries, we use International ePacket Light.
A tracking number will be provided after shipment so you can monitor the delivery status.

Returns, Defective Products, and Cancellations:
We do not accept returns or exchanges due to customer convenience.
If you receive a defective item or an incorrect shipment due to our mistake, please contact us within 7 days of receipt.
In such cases, we will either exchange the item or issue a refund.

Return Deadline:
Returns are accepted only if we are contacted within 7 days after the item’s arrival.
Items must be returned unused and unopened.
For defective items, the return shipping costs will be borne by us.